Our refund policy is designed to prevent abuse while ensuring fair treatment for genuine service-related issues.
Last updated: 03-10-2025
Cancelling a service only stops future billing. It does not automatically grant a refund.
Refund requests must be submitted within 2 hours of purchase.
Approved refunds are processed within 7–10 business days.
Refunds are only granted for valid reasons such as:
Requests must include valid justification and supporting details.
Refunds may be considered if we fail to meet promised service quality, experience downtime beyond SLA, or cannot deliver the purchased service.
Issues must be reported within 7 days.
Refunds for incorrect charges, duplicate payments, or unauthorized transactions are processed after verification.
Payment disputes must be reported within 30 days.
Partial refunds may be issued depending on usage, time elapsed, and allocated resources.
Setup costs and used resources are deducted.
Submit your request via the billing panel or our Discord support with valid justification.
Submit Refund Request