Cancellation & Refund Policy

Last updated on 17/08/25

Furrow Host believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have already been communicated to vendors/merchants and they have initiated the shipping process.
• Furrow Host does not accept cancellation requests for perishable items like flowers, eatables, etc. However, refund/replacement can be made if the customer establishes that the quality of the delivered product is not good.
• In case of receipt of damaged or defective items, please report the same to our Customer Service team within 24 hours of receipt. The request will be entertained once the merchant has checked and verified the issue.
• If you feel that the product received is not as shown on the site or as per your expectations, notify our customer service within 2 days of receipt. Our team will review and make an appropriate decision.
• For complaints regarding products that come with a warranty from manufacturers, please refer the issue directly to them.
• Refunds on select products are available only within 24 hours of purchase. Refund requests must be submitted with a valid reason and are subject to review.
• Depending on the nature of the service and reason provided, a full refund may not always be issued. Partial refunds may be processed based on service usage and circumstances.
• Approved refunds will take 1–2 business days to be processed to the end customer.